Customer Service Representative Poland

Kraków, Lesser Poland Voivodeship, Poland · (based in Krakow, Poland or Antwerp, Belgium)

Description

Who are we?

At Avantida we dream of a sustainable planet. We dream of greener cities and roads without traffic congestions, and we believe that technology can significantly contribute to realising that dream. That’s why we built an online platform that aims to transform traditional logistics processes. On the platform we facilitate services offered by ocean lines to transporters for optimal container planning. Ocean lines have a better view on where their containers are on the land side, and transporters can optimise their transport planning, saving fuel costs and avoiding congestions.


What have we got for you?

We’re looking for someone to support our transport community in Polish and other languages. Are you our next Customer Service Representative?

- Manage incoming calls, e-mail and service desk entries

- Identify and assess customers’ needs to achieve satisfaction

- Gather input to enrich our knowledge in customer segmentation

- Act as the glue between our customers and our platform users

- Offer solutions to our community members, making their experience with Avantida support seamless

- Contact ocean lines with inquiries that need their intervention, and following up on these to ensure the solution reaches the community in a timely manner


You’ll do this based on these values…

A smile a day keeps the bad vibes away

Solutions, not problems

Sharing is caring

What should you be able to bring along?

- You are native Polish speaker and have a good knowledge of English. Ideally you know at least one more European language.

- You have some hands-on experience in customer service

- You are assertive and “Initiative” is your middle name

- You have a good feeling for technology


So, who will you be joining again?

Avantida. We are young and dynamic. We are loaded with energy and have a highly entrepreneurial spirit. We started off in Antwerp (Belgium) and have grown to offer services through the platform in 11 countries. Our team of programming gurus are constantly innovating from our tech hub in Krakow (Poland).


Do you share our dream to transform logistics for a greener planet? Then join the team and come and live it with us!


We have offices in Krakow (Poland) and Antwerp (Belgium), we'll be happy to work with you in either of those locations.

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